We take responsibility for running and maintaining our platforms, while providing structured configuration, integration, and support services around them.
Platform Deployment
- Deploy our proven software products to your operational environment
- Configure platforms to align with your specific workflows
- Integrate with existing systems via secure APIs
- Establish monitoring and operational controls
Ongoing Operations
- Continuous platform maintenance and reliability engineering
- Performance monitoring and optimisation
- Security updates and infrastructure management
- 24/7 operational support and incident response
Platform Integration
- API-based connections to your existing systems
- Secure authentication and access management
- Data synchronisation and workflow automation
- Audit logging and compliance tracking
Configuration & Support
- Platform configuration for your operational context
- Structured onboarding and training
- Technical documentation and knowledge transfer
- Ongoing optimization and feature guidance
Deployment Process
Discovery
We understand your operational context, existing systems, and integration requirements.
Configuration
Platform is configured and integrated with your existing infrastructure and workflows.
Deployment
Platform goes live with full monitoring, support, and operational oversight in place.
Operations
Continuous operation, maintenance, optimization, and support as a long-term partner.
Operational Support
Our platforms are designed to run reliably with minimal intervention. However, when you need support, we're available through structured channels:
Technical Support
Direct access to our engineering team for platform-related issues, questions, or technical guidance.
Monitoring & Alerts
Proactive monitoring of platform health with automated alerts and incident response procedures.
Performance Reviews
Regular operational reviews to assess platform performance and identify optimization opportunities.
Documentation
Comprehensive technical documentation, user guides, and operational runbooks for your team.
Updates & Maintenance
Scheduled maintenance windows, feature updates, and security patches managed by our team.
Escalation Process
Clear escalation paths for critical issues with defined response times and resolution procedures.